CURRENT OPENINGS
Customer Services Officer
Branch Manager
Relationship Manager
1.CUSTOMER SERVICES OFFICER
Operations
Islamabad, Faisalabad, Gujranwala, Karachi, Lahore, Mardan, Multan, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chakwal, Dera Ghazi Khan, Fateh Jang, Gujrat, Jhelum, Jhang, Khuzdar , Kohat, Larkana, Mandi Bahauddin, Mirpur (AJK), Mirpur Khas, Muzaffarabad, Muzaffargarh, Nawabshah, Naushahro Feroze, Okara, Rahimyar Khan, Sahiwal, Sheikhupura, Tobatek Singh, Vehari, Mian Walli, Swat, Makran, FR Peshawar
Job Description
MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Customer Services Officer.
Brief Job Description of Customer Services Officer:-
To consistently meet high standards of services for external and internal customers by ensuring process standardization, timely resolution, inculcation of a customer centric culture and strong operational controls in accordance with the Bank’s regulations
Interacting with customers at the branch reception / inquiring the purpose of visit and route the customers to the relevant desk accordingly to provide efficient services.
Adherence to Service Protocols , Service Management
Program and Service Indicators Monitoring to achieve organization’s prime objective regarding ultimate customer satisfaction.
Resolving / replying to the queries of the customers, maintain the customer complaints log book, continuous follow-ups and re-directing the customer to the concerned department for resolution of queries to ensure the customer leaves the branch with utmost satisfaction.
Responsible to introduce potential New to Bank accounts. Also provide proper guidance & support regarding procedures and requirements for activation of dormant accounts.
Responsible to cross-sell consumer products offered by the bank as per the target sheet.
To assist in maintaining the audit rating of the branch and liaise with all stakeholders to resolve highlighted audit objections / observations within specified TAT
Note:-
1. Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future
correspondence.
2. Please keep visiting your email Inbox for further updates.
3. Candidates with IT skills and a diploma from the Institute of Bankers of
Pakistan (JAIBP) will be preferred.
Important Note:-
Only short-listed candidates will be intimated through Calls / SMS/e-mail for interviews.
Required Skills
Customer Service Skills, Customer Satisfaction Management, Customer Interaction Management, Customer Relationship Management,
Islamabad, Faisalabad, Gujranwala, Hyderabad, Karachi, Lahore, Mardan, Multan, Peshawar, Quetta, Rawalpindi, Sargodha, Sialkot, Sukkur, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chakwal, Dera Ghazi Khan, Fateh Jang, Gujrat, Jhelum , Jhang, Khuzdar, Kohat, Larkana, Mandi Bahauddin, Mirpur (AJK), Mirpur Khas, Muzaffarabad, Muzaffargarh, Nawabshah, Naushahro Feroze, Okara, Rahimyar Khan, Sahiwal, Sheikhupura, Tobatek Singh, Vehari, Mian Walli, Swat, Makran, FR Peshawar
Job Description
MCB requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Branch Manager
Brief Job Description of Branch Manager:-
To achieve the branch’s multi-dimensional growth targets (deposits, advances & profit) by sales maximization through strengthening the existing relationships and identifying new business opportunities, while providing quality service coupled with efficient operational controls to minimize all risks by ensuring strict adherence to KYC/AML, SBP & Internal Policies, Processes and Credit Manual / Circulars.
Formulation & implementation of sales plans to deepen the existing relationships as well as to identify the new opportunities for the achievement of the branch’s multi-dimensional targets (deposits, advances, profit)
Train & motivate all front-end staff to develop their technical & core competencies. Lead them as per the sales plan for sales maximization.
Evaluation, recommendations, and elevation of credit proposal and supervision of all asset related matters.
Complete adherence to Service Management Program through complaint resolution by contiguous review & improvement of processes, practices & resources to ensure that service standards are met for customer retention.
Ensure that all financial targets are met for the branch and assurance of cost controls and maximization of revenue generation through “good selling” and plugging of revenue leakages in the branch.
Minimum Experience:
5 years of branch banking experience.
Currently working as BM.
Note:-
1. Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future correspondence.
2. Please keep visiting your email Inbox for further updates
3. Candidates with IT skills and having diploma from the Institute of Bankers of Pakistan (JAIBP) will be preferred.
Important Note:-
Only short-listed candidates will be intimated through Calls / SMS/e-mail for interviews.
Required Skills
Branch Operations Management, Client Dealing, Branch Administration, Branch Accounting, Branch Management, Branch Banking,
